www.trueathleteathletics.com (referred to as the ‘Website’) is owned by TrueAthleteAthetics Ltd. Company registration number 11585971 .
By placing an order on this website you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and us at the point of order confirmation and acceptance.
2. PLACING AN ORDER
– Add the products you want on our website to your basket
– Ensure you select the correct size before addend these items to your basket
– Once you have added all items you would like to purchase, proceed to checkout
– You must provide billing, shipping, email addresses and all other required details accurately
– Review the order before you complete the purchase
– Submit your order and you will receive a confirmation via the email address you provided at checkout.
2.2. ORDER ACCEPTANCE AND CANCELLATIONS
All orders submitted by you are subject to acceptance by Pursue Fitness. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:
– If Products are shown on the Website but are not available;
– If we are unable to obtain authorisation of your payment;
– If shipping restrictions apply to a Product ;
– If Products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described ;
– Suspected fraudulent activities.
Because we start to process your order as soon as it is submitted, it is not possible to cancel your order.
3. QUALITY AND MAINTANANCE OF PRODUCTS
Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. TRUE ATHLETE is not liable for these variations and deviations.
TRUE ATHLETE draws your attention to the washing and maintenance instructions printed on the labels of the products. TRUE ATHLETE is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.
4. PRICE AND CURRENCY
Prices displayed online usually adjust depending on your geographical location. For example, if you reside in the USA, the currency displayed should adjust to USD. This also works for AUD, CAD, EUR and other major currencies.
You can also select your local currency via the menu tab on mobile or via the bottom left of the screen on the home page.
All prices quoted at the payment stage are in Great British Pound (GBP).
TRUE ATHLETE reserves the right to change, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards. Including the right to adjust the price of any product at any given time without further discussion.
5. SHIPPING AND DELIVERY
All orders made on the TRUE ATHLETE website are dispatched from Surrey, UK to the shipping address you provide at the checkout stage, orders are delivered on business days; excluding bank holidays and national holidays.
We aim to despatch orders on the same day when the order is placed by 2pm, London GMT. However, due to fluctuation in order volumes this is not always possible.
Any international orders may be subject to customs charges. These charges are not quoted at checkout and are entirely out of our control.
TRUE ATHLETE cannot be held responsible for delay in delivery, including but not limited to the following;
Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
6. RETURNS, EXCHANGES AND REFUNDS
We offer exchanges within 30 days of purchase if the product you received is the incorrect size or damaged, please complete the exchange form on the RETURNS Page. You can exchange the same item for a different size, or for a different item, please include any price difference in cash inside of the returned parcel.
Exchanges are usually processed within 7 business days of us receiving them. Please allow up to 3 weeks for your exchange items to be delivered back to your shipping address.
We offer refunds within 30 days of purchase on non-sale items, please complete the refund form on the RETURNS Page.
Refunds are usually processed within 7 business days of us receiving them. Please allow up to 3 weeks for your refund to reach your bank account.
Sale items can only be exchanged if stock is available, or refunded as store credit online.
7. INTERLECTUAL PROPERTY RIGHTS
All trademarks, service marks, logos and trade names which appear on TRUE ATHLETE products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of TRUE ATHLETE ATHLETICS Ltd. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.
8. AMENDMENTS OF TERMS AND CONDITIONS
We reserve the right to make changes to these Terms and Conditions at any time.
The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.
Please check the TRUE ATHLETE Terms and Conditions periodically for changes.
TRUE ATHLETE ATHLETICS Ltd.
Company Number: 11585971
Registered Address: 20 Browns Way, Beverley, HU178FQ